Mobile & Online Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

2020 Canadian Digital Banking Scorecards

Javelin Report
Date: May 14, 2020
Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial institutions...

Selecting a Digital Banking Platform Provider

Javelin Report
Date: March 10, 2020
Author(s): Emmett Higdon
Javelin maps digital banking vendors’ core competencies and differentiating capabilities to look “beyond the RFP” at the experiences and customer engagement that these platforms can deliver.

How Canadian Banks Can Close the Gap in Digital Account Opening

Javelin Report
Date: January 30, 2020
Author(s): Tyler Brown
Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the branch, the highest-cost channel, to fulfill their...

2020 Digital Banking Trends

Javelin Report
Date: December 3, 2019
As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

How to Shape Zelle Beyond 2020

Javelin Report
Date: September 24, 2019
Author(s): Tyler Brown
A year and a half after its highly publicized rollout, Zelle has become the standard for making person- to-person payments through financial institutions (FIs). It has forced its way onto the shortlist for near-term investments in digital banking...
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