Mobile & Online Banking

Mobile & Online Banking Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

The ‘Big Bang’ of Mobile Banking Adoption Is Over: Digital Banking Forecast 2021

Javelin Report

November 27, 2018 By: Mark Schwanhausser, Ian Benton

Javelin’s 2021 forecast shows that growth in monthly mobile banking adoption is tapering off and will remain far short of adoption of online banking for years into the future.

2018 Mobile Banking Scorecard: Tactical Tweaks Take Priority Over Strategic Enhancements

Javelin Report

October 10, 2018 By: Emmett Higdon, Tyler Brown

Javelin’s 2018 Mobile Banking Scorecard seeks to help financial institutions lay out a strategic road map that leads to deeper engagement and more lasting customer relationships. It provides a data-driven assessment of more than 200 mobile features...

2018 Online Banking Scorecard: Javelin Spotlights FIs That Do It Best

Javelin Report

September 18, 2018 By: Mark Schwanhausser, Tyler Brown

Javelin’s Online Banking Scorecard is a follow-up to “Building Better Online Banking,” which detailed strategic principles that will help FIs evolve along Javelin’s Digital Banking Maturity Path and cement long-term banking relationships built on...

Digital Banking for Gen Z

Javelin Report

August 16, 2018 By: Ian Benton, Jacob Jegher

This report delves into the unprecedented historical and cultural moment into which Gen Z is emerging and explores what the implications are for digital banking strategists, marketers, and executives. It will be vital for banks to understand this...