Mobile & Online Banking

Mobile & Online Banking Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emergiging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

Financial Innovation Frontiers

Whitepaper

August 17, 2017 By: Mark Schwanhausser, Beth Robertson, Ian Benton

AARP retained Javelin Strategy & Research in November 2016 to conduct a comprehensive independent study of the financial needs and behaviors of U.S. consumers 50 and older. This whitepaper follows two AARP projects--"Health Innovation Frontiers...

New

Digital Solutions for the Millennial Profitability Problem

Javelin Report

April 3, 2017 By: Emmett Higdon

What makes Millennials a profitability challenge for banks? What are the key attributes of and misconceptions regarding the Millennial generation? Why is a single, uniform approach to targeting Millennials ineffective? What can traditional...

Future Trends for Digital Banking and Payments

Whitepaper

December 13, 2016 By: Al Pascual, Emmett Higdon, Ian Benton, Jacob Jegher, Kyle Marchini, Mark Schwanhausser, Michael Moeser

Javelin’s latest Future Trends report is making a notable departure from previous editions. We want our clients to be alerted to upcoming trends over a longer time horizon to be better prepared to address these challenges and opportunities. The...

Looking Beyond KBA

Whitepaper

November 21, 2016 By: Al Pascual, Emmett Higdon

This whitepaper, sponsored by Mitek, explores the challenge of identity verification in the digital account opening process, and how document scanning can improve on KBA driven processes.