Mobile & Online Banking

Mobile & Online Banking Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

2019 Digital Banking Trends

Javelin Report

January 16, 2019 By: Emmett Higdon, Mark Schwanhausser

2019 signals a turning point for mobile-first strategic planning. At innovative FIs, efforts to develop more convenient ways to bank will shift to harder questions. How can we simplify digital banking so that customers tackle more financial chores...

How Online vs. Mobile is Shifting to Browser vs. App

Javelin Report

December 21, 2018 By: Emmett Higdon, Tyler Brown

Smartphone applications dominate mobile banking today, with 84% of mobile banking customers using their bank’s app to manage their accounts. More than half of all mobile bankers, however, also access their accounts through a browser on their phone....

The ‘Big Bang’ of Mobile Banking Adoption Is Over: Digital Banking Forecast 2021

Javelin Report

November 27, 2018 By: Mark Schwanhausser, Ian Benton

Javelin’s 2021 forecast shows that growth in monthly mobile banking adoption is tapering off and will remain far short of adoption of online banking for years into the future.

2018 Mobile Banking Scorecard: Tactical Tweaks Take Priority Over Strategic Enhancements

Javelin Report

October 10, 2018 By: Emmett Higdon, Tyler Brown

Javelin’s 2018 Mobile Banking Scorecard seeks to help financial institutions lay out a strategic road map that leads to deeper engagement and more lasting customer relationships. It provides a data-driven assessment of more than 200 mobile features...