Mobile & Online Banking

Mobile & Online Banking Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

Smart Speaker Banking Must Overcome Digital Inertia

Javelin Report

April 17, 2018 By: Emmett Higdon

America loves Amazon’s Alexa, with millions of owners turning to the digital assistant daily for entertainment and information. More than half of all consumers are also interested in leveraging their connected speakers for bank balance and recent...

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2018 Digital Lending Trends

Javelin Report

March 1, 2018 By: Al Pascual, James Wilson

While most areas in retail banking have embraced the power of going digital, lending has been a clear laggard. It is only over the last few years that lending has truly embraced the digital revolution. Spurred by threats from alternative...

2018 Fraud & Security Trends

Javelin Report

February 19, 2018 By: Al Pascual, Kyle Marchini, Sean Sposito

With every new headline it becomes increasingly obvious that cybercrime is on the rise. Motivated by the growing use of digital banking and payments, criminals are targeting institutions’ websites, consumers’ digital devices and non-bank...

2018 Small Business Digital Banking & Payments Trends

Javelin Report

February 13, 2018 By: Ian Benton, Jacob Jegher

Development in digital banking and payments services for small businesses has lagged significantly behind consumer and commercial banking, leaving many business owners and operators managing their finances and paying suppliers on platforms that are...