Mobile & Online Banking

Mobile & Online Banking Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Focus on delivering, measuring and optimizing digital banking features and functionality.

Charting A Course to Better Mobile Banking

Javelin Report

June 18, 2018 By: Emmett Higdon

Drawing on Javelin’s Digital Banking Maturity Path, this initial report provides a strategic roadmap to help understand where mobile banking has grown beyond being just a tool for transactional updates and interactions.

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Building Better Online Banking

Javelin Report

June 6, 2018 By: Mark Schwanhausser, Tyler Brown

Drawing on Javelin’s Digital Banking Maturity Path, this report provides a tactical and strategic roadmap to position a bank or credit union as a trusted adviser and long-lasting financial partner. The report identifies 36 principles that are...

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Smart Speaker Banking Must Overcome Digital Inertia

Javelin Report

April 17, 2018 By: Emmett Higdon

America loves Amazon’s Alexa, with millions of owners turning to the digital assistant daily for entertainment and information. More than half of all consumers are also interested in leveraging their connected speakers for bank balance and recent...

2018 Digital Lending Trends

Javelin Report

March 1, 2018 By: Al Pascual, James Wilson

While most areas in retail banking have embraced the power of going digital, lending has been a clear laggard. It is only over the last few years that lending has truly embraced the digital revolution. Spurred by threats from alternative...