Research

Skirmish Between Banks and Fintechs over Financial Planning Apps.New Mercator Advisory Group research report explores consumers’ use of financial planning apps from fintech companies and its impact on financial institutions.

Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security n...

Marketplace lenders and non-bank point-of-sale finance lenders are not likely to disrupt the course of credit card lending.

Credit Card Collections: Getting a Jump on the Next Recession A new research report from Mercator Advisory Group focuses on strategies to improve credit card collection at each stage of credit card delinquency.

This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

Mainstream programs add deposits and create a feeder group for general-purpose credit cards.

Better authentication controls, centralized clearance, and network moves may change this fast-growing payment acceptance technology.

Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-a...

As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead o...