Research

Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-a...

As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead o...

Fraud is continually evolving, and technology can mitigate the risk. But technology can also be the risk. The way consumers interact with financial institutions, how payments move, and the manipulation of artificial intelligence are areas in 202...

Payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. The technical aspects of payments are designed, but the consumer experie...

Javelin outlines three key areas small business bankers should consider to be key priorities in the coming year: electronic payments, serving the expanding freelance and self-employed market, and digital account opening for business products.

U.S. digital-only challenger banks have long touted low fees as their primary benefit. No monthly account charges and free ATM transactions help position the mobile apps as consumer-friendly alternatives to giant banks. Several of these neobanks...

The Enduring Use, for Now, of Cash and ATMsMercator Advisory Group releases new research reporting exploring market trends and consumer preferences regarding ATMs in this U.S. benchmark study.

P2P growth in the U.S. market is on an upward trajectory with fintech providers leading the way. Apple, Google, PayPal, and others provide consumers a vital service as many financial institutions struggle to provide the needed financial services...

Canadian Consumers Prefer to Pay with Credit Cards. Mercator Advisory Group’s newly launched survey in Canada reveals that Canadian consumers are most likely to choose a credit card when it’s time to pay.