Research

Mercator Advisory Group’s most recent consumer survey report from our annual Buyer PaymentsInsights series examines significant consumer buying habits.

Even as interest in cash slides there is still a place for in-store ATMs, with more than half of consumers using one in the past year.

Mercator Advisory Group’s most recent report from its annual PaymentsInsights series, examines all aspects of the small business experience, including the management of business operations, tapping into critical resources as channels of support,...

Ongoing shifts in digitalization and payments technology are driving changes in consumer behavior that are ultimately affecting the way small businesses accept and process payments as well as steer their operations. Advances in technology and le...

This report covers Mercator Advisory Group research and expectations on how economic and regulatory issues are affecting the prepaid card market.

Wallet-based digital ID will create a wedge between universal wallets and payment apps, as embedded finance product offerings converge on feature parity over time.

This report forecasts emerging variants in home lending, describes new hybrid (digital plus human) relationships, and prescribes digital-first options and tech-enabled remedies to capture leads and market share, boost conversion, and help ailing...

Readers interested in faster payments systems, including real-time, near-real-time, and same-day settlement, will want to review this paper, particularly if their interest is in business-to-business (B2B) uses. The paper covers recent developmen...

To survive, much less thrive, the modern wealth manager must energize the user journey, boost efficiency, and stay compliant. Instant messaging (IM) is a lever for the realization of these objectives.

Identity fraud scam losses declined in 2021, but the threat remains real, and financial institutions have a vested interest in ensuring that they are outfitting their customers and members with the most effective and easily accessed education ab...