Research

The idea of firing a rule based on a keyword is useless when compared with technology like artificial intelligence—especially when multiple factors can be considered to make more reliable decisions. Is the analytics industry capable of deliverin...

The impacts of inflationary pressure on consumers in the United States create an environment of required controlled spending following an extended period of economic growth. The new paradigm, including drastically increased cost for staple items...

This report discusses the current  environment, explains the logic behind the CFPB strategy, and presents a plan for credit card issuers to prepare for actions that the CFPB might require.

For consumers to trust their financial institutions, their expectations need to be met and exceeded. FIs must find the sweet spot at the junction of consumer privacy, cybersecurity empowerment, and cybersecurity education to maintain long-lastin...

Javelin’s international analysts scoured the globe for digital lending innovations. Which won ribbons: the face-recognition loan application in China, auto loans in Japan that work like a breathalyzer, or the mortgage service that works like a d...

Javelin analyzed the homepages of mobile banking apps of the top five U.S. banks to determine what personality each bank projects to its customers. The apps place the greatest emphasis on money movement and ease of use, but when we dug deeper, i...

Making gains in business banking is a daunting proposition for community banks and credit unions. The 25 biggest banks in the United States account for 84% of primary banking relationships with small businesses. However, as this Javelin Strategy...

It’s no secret that static passwords are not getting the job done. Static passwords are often recycled, easy for cybercriminals to crack, and a major cause in the billions of leaked usernames and passwords in recent years. Financial institutions...

CRM providers seeking to expand their appeal to RIAs must focus on creating a seamless user experience for the advisor. Custodians, for their part, play a key role in the processing and transfer of data. The CRM that partners with custodians to ...

This research report provides a review of the commercial credit card markets in Canada and the United States.