Small Business Digital Banking & Payments Research

Deliver tailored and innovative solutions to small businesses

Small businesses want the convenience of personal banking without the complexity of commercial banking. Leveraging Javelin's insights, banks and fintech providers can tailor digital banking and payments capabilities especially for this segment -- positioning themselves and their customers for success. 

In this report, a companion piece to Three Priorities for Countering Fraud Against Small Businesses, Javelin outlines why small businesses are uniquely susceptible to fraudulent activity, and provides a detailed framework for how banks can deputize...
The banks that succeed over the next decade and remain relevant against increasing nonbank competition are the ones that will build a personalized, omnichannel experience that helps solve the most pressing issues for small-business clients: getting...

Building Sustainable Engagement in Business Digital Banking

Advisory Webinar: Client Login Required
Date: September 20, 2021
Author(s): Ian Benton
Join Ian Benton, Sr. Analyst for Small Business Banking and Payments at Javelin as he discusses how banks can move small-business customers beyond simple transactions and monitoring to an experience that is central to the financial success of their...
Small-business rates of adoption of online and mobile banking lag far behind those of regular consumers. Banks’ small-business customers don’t see the utility and aren’t being engaged by the offerings, particularly in the mobile realm. To break...
Generating invoices and payment acceptance are two areas that present difficulties for small businesses. For banks, this is an opportunity to offer a product to create and send customizable invoices and integrate with accounts payable and accounts...
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