Mobile Wallets Stall in 2013: A Look into 2014’s Potential Lucrative Future

Sep 25, 2013

Mobile Wallets Stall in 2013: A Look into 2014’s Potential Lucrative Future


Javelin Strategy & Research Examines 12 Major Mobile Wallet Providers to Solve the Merchant and Consumer Equation

San Francisco, CA, September 25, 2013 With an annual U.S. retail POS market of almost $4 trillion up for grabs, the stakes are extremely high. But slow adoption, lack of merchant enthusiasm, fragmented offerings, and blocking by competitors has resulted in stalled growth for mobile wallets. Today, Javelin Strategy & Research (@JavelinStrategy) released the firm’s Mobile Wallet Game Changers: A Glimpse into 2014's Projected Winners and Losers report which provides competitive analysis of 12 major mobile wallet providers, breaking down the main changes of each provider over the last year and measuring their attractiveness in the eyes of consumers.

Mobile Wallet Technologies

More mobile wallet players competed for less space in 2013, as small and large competitors positioned themselves in anticipation of coming growth in the area. The largest movement has been in digital wallets, with growth in mobile app and mobile online payments dwarfing that of mobile proximity payments. Digital wallets are an effective positioning tool for mobile wallets, opening up the door for frictionless adoption of mobile wallets among current digital wallet customers. Large content ecosystems, such as those managed by Amazon, Apple, Facebook and Google, provide a competitive advantage that has yet to be used to its full potential.

“Although it is undeniable that considerations beyond the user experience will shape the use of mobile wallets, the providers left standing as the space matures will need to capture consumer and merchant scale,” said Mary Monahan, Director – Mobile at Javelin Strategy & Research. “It is a mistake to assume that consumer attraction to a particular technology (e.g. cloud, NFC, QR code, Bluetooth, etc.) alone will separate winners and losers.”

Javelin Strategy & Research’s Mobile Wallet Game Changers: A Glimpse into 2014's Projected Winners and Losers report analyzes the mobile wallet industry, leading technologies in the field and consumer sentiment and adoption within the market. It is based on one online survey of more than 3,000 consumers and executive interviews among major competitors in the payment and wallet industry. This report provides competitive analysis of 12 major wallet providers, including American Express Serve, Apple Passbook, Google Wallet, Isis Mobile Wallet, MasterCard MasterPass, Merchant Customer Exchange (MCX) Mobile Wallet, Microsoft Windows Phone Wallet, Paydiant Wallet, PayPal, Starbucks, Square Wallet, and Visa V.Me.

Learn More: Mobile Wallet Game Changers: A Glimpse into 2014's Projected Winners and Losers

Related Javelin Research

About Javelin Strategy & Research
Javelin Strategy & Research, a division of Greenwich Associates provides strategic insights into customer transactions, increasing sustainable profits for financial institutions, government, payments companies, merchants and other technology providers. Javelin’s independent insights result from a uniquely rigorous three-dimensional research process that assesses customers, providers, and the transactions ecosystem.

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