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Check out Javelin Strategy & Research reports, scorecards, and webinars from all practice areas.
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Tracking Emerging Payments Technologies: Adoption is Not Enough
- Javelin Report
- Date: August 23, 2023
- Author(s): Christopher Miller
- Research Topic(s): Emerging
In 2023, for the first time, the North American PaymentsInsights (NAPI) Digital Transactions and Emerging Technologies Survey captures moment-in-time data about the metaverse, biometric authorization, privacy and security, and digital ID use. Th...
Are Small Businesses Ready for Instant Payments? It's Complicated
- Javelin Report
- Date: August 18, 2023
- Author(s): Ian Benton
- Research Topic(s): Small Business
FedNow’s recent launch is a landmark development in the push toward a ubiquitous and affordable instant payments regime in the United States. For small businesses, instant payments promise to improve cash-flow management, enhance liquidity, redu...
2023 Prepaid Regulatory Update
- Javelin Report
- Date: August 16, 2023
- Author(s): Jordan Hirschfield
- Research Topic(s): Prepaid, Global
This report covers Javelin research and expectations on how economic and regulatory issues are affecting the prepaid card market. The report covers direct and broad scale regulatory changes occurring in 2023 with a particular lens into their eff...
Understanding Credit Card Rewards: A Successful Model Under Threat
- Javelin Report
- Date: August 16, 2023
- Author(s): Ben Danner
- Research Topic(s): Credit
Credit card rewards programs are expensive and intricate for issuers to maintain, but they are also enormously popular with cardholders and a significant driver of customer acquisition. This Javelin Strategy & Research looks at the current lands...
The Limits of Crypto and the Rise of Layer 2s
- Javelin Report
- Date: August 14, 2023
- Author(s): Joel Hugentobler, James Wester
- Research Topic(s): Digital Assets & Crypto
Truly decentralized blockchains attract participation that provides worldwide transparency and reinforces why they were developed in the first place. But blockchain networks also have a problem: As the number of network users increases, so do ne...
2023 Canadian Digital Banking Scorecard
- Javelin Report
- Date: August 7, 2023
- Author(s): Dylan Lerner
- Research Topic(s): Mobile & Online Banking
Toronto-based Canadian Imperial Bank of Commerce exhibited the most comprehensive use of digital channels, earning Best in Class—the top overall honor—in both mobile and online banking in the 2023 Canadian Online and Mobile Banking Scorecard fro...
Elevating Customer Service in Mobile Banking
- Javelin Report
- Date: August 3, 2023
- Author(s): Gregory Magana, Mark Schwanhausser
- Research Topic(s): Digital Banking, Digital Strategy & Experience
Customer service in mobile banking remains an inconsistent and disappointing experience, as evidenced by the 48% median score of the nation’s top 20 financial institutions in the 2023 Mobile Banking Scorecard by Javelin Strategy & Research. The ...
Loyalty Through Lending: Building Relationships with Short-Term Loans
- Javelin Report
- Date: August 3, 2023
- Author(s): Mark Schwanhausser, Dylan Lerner
- Research Topic(s): Digital Lending
Cash-strapped consumers’ old options for short-term loans, running the gamut from the benevolence of friends and family to high-interest (some would say predatory) products of payday lenders, have broadened considerably. Fintechs have entered th...
RIA Turnkey CRM Scorecard
- Javelin Report
- Date: August 2, 2023
- Author(s): Greg O'Gara
- Research Topic(s): Digital Wealth — Advisor, Wealth Management
This Javelin Strategy & Research scorecard report brings these provider challenges into focus and evaluates platforms across a comprehensive set of criteria related to function, user experience, and other RIA workflow elements.
RIAs Snap Up CPA Firms
- Impact Note
- Date: August 2, 2023
- Author(s): William Trout
- Research Topic(s): Digital Wealth — Advisor, Wealth Management
Certified public accountants have been moving into wealth management for years. Now wealth managers are expanding into the space of the CPA. M&A is the instrument of convergence, with registered investment advisor consolidators like Hightower, M...
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