In The News

Omnichannel shopping proliferates the fraud threat

July 21, 2018

PaymentsSource - Javelin Strategy & Research found that 32% of customers whose card is declined by an online store will never shop with that merchant again.

Banks team with fintechs to bring AI to commercial accounting

July 20, 2018

American Banker - Investing in new innovative digital services for accounts receivable and accounts payable processes can be crucial for banks when it comes to winning commercial clients, said Ian Benton, a senior digital banking and payments...

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

July 17, 2018

ATM Marketplace - "Given the staggered rollout and passive nature of Erica — sitting idle, waiting to be called upon — one million users is decent adoption so far," Emmett Higdon, director of the digital banking practice at Javelin Strategy...

Banking has changed, but criminals haven't: How to protect your money

July 17, 2018

MSN - Ten years ago, identity theft was the No. 1 complaint logged by the Federal Trade Commission. Today, the number of complaints is 20% higher than in 2008. The research-based advisory firm Javelin Strategy & Research identified a record...

Why are payday loans so popular with the military?

July 11, 2018

American Banker - At Javelin Strategy & Research’s blog, we’ve found 44% of active duty military members received a payday loan last year, 68% obtained a tax refund loan, 53% used a non-bank check-cashing service and 57% used a pawn shop —...

Mad about Erica: Why a million people use Bank of America's chatbot

June 13, 2018

American Banker - To sustain erica's growth, Bank of America will have to handle a variety of challenges, including: protecting consumer privacy, improving its ability to understand everyday speech, and staying ahead of the tougher demands...

74 Arrests in Business Email Compromise Takedown

June 11, 2018

Bank Info Security - Al Pascual, senior vice president of research at Javelin Strategy & Research, calls the crackdown "a great step in the right direction." He adds: "Of course, with all of the losses and only $2.4 million recovered, you...

These five states are the worst for data security

June 8, 2018

CNBC - In 2017 alone, $16.8 billion was stolen by identity theft scams, according to a report by Javelin Strategy and Research.

Reducing the Impact of New Account and Credit Card Fraud on Financial Institutions

June 1, 2018

CPO Magazine - According to a recent report from Javelin Strategy & Research, CNP fraud was 81% more prevalent than card-present fraud in 2017. Additionally, account takeover (ATO) fraud continues to grow, tripling over the past year to...

Fast ways to improve your bank savings

May 30, 2018

The Punch Newspaper - Banking online makes you smarter and safer? -- Yes, it saves time (nearly two hours a month, according to Javelin Strategy & Research). But banking online also makes you smarter, because it puts you in control: You don...