In The News

Is It Safer to Bank by Phone or Computer? We Ask 3 Experts

November 27, 2018

Nerd Wallet - I give bank apps on mobile devices the edge when it comes to safety,” Kyle Marchini, senior analyst in fraud management with research-based advisory firm Javelin Strategy & Research says. With computers, he says, it is easier...

Mobile Wallet Adoption Has Been Slower Than Expected

November 9, 2018

CardRates.com -  “Making that transition to in-store POS services just seems like the logical next step, the transition to that all-digital lifestyle consumers are moving towards,” said Rachel Huber, a payments division analyst at Javelin...

What challenger banks get about small businesses that banks don’t

October 31, 2018

American Banker - "Small business is still an orphan from a business banking standpoint,” said Jacob Jegher, senior vice president of banking and head of strategy at Javelin Strategy & Research. “Is it consumer banking? Is it commercial...

Why IBM's purchase of Red Hat matters to banks

October 29, 2018

American Banker - “For those in the open source community, I would be a bit concerned as IBM doesn't have the best track record of innovation in the operating system space,” said Al Pascual, senior vice president of research at Javelin Strategy...

Why Citi is investing in tech that controls how much cardholders spend

October 26, 2018

PaymentsSource  - Serving 4,300 financial institutions across four continents, including six of the top twenty U.S. banks, Ondot has large enough client base to incorporate feedback from banks, according to Krista Tedder, head of payments...

Why it’s so hard to put bank smarts in voice assistants

October 24, 2018

American Banker - Bank customers have expressed little desire for virtual assistants, said Emmett Higdon director of digital banking at Javelin Strategy & Research. But banks are very interested in giving their customers a tool they will...

Forgot Who Has Your Payment Data? Your Wells Fargo App Now Tells You

October 23, 2018

Bankrate - Emmett Higdon, digital banking director at Javelin Strategy and Research, says Wells Fargo is planning for the future “really well.” He expects other banks to follow suit to respond to a trend that is only going to get messier for...

How BBVA Compass is trying to get customers to buy into PFM

October 15, 2018

American Banker - “The renaissance has less to do with data quality and more to do with better integration within the bank’s overall mobile banking functionality,” he said. “Traditional PFM offerings were disconnected from customers’ daily...

In Facebook, banks see some opportunities — but mostly risks

October 12, 2018

CNN Business - "Facebook needs the banks more than the banks need Facebook," said Emmett Higdon, digital banking director at Javelin Strategy & Research.

Why some CUs prefer to keep PFM in-house

October 12, 2018

Credit Union Journal - According to Rachel Huber, payments analyst at Javelin Strategy and Research, nine out of 10 transactions are still carried out at the physical point of sale. By expanding into this market, PayPal can begin to bridge the...