Press Releases

An Inconvenient Truth: Digital Banking is not always the Best Answer

December 7, 2017

Javelin Strategy & Research’s recent report, Why Digital Banking Often Fails to Reduce Offline Volume: Education and Contextual Support Needed to Overcome Offline Inertia, concludes that deeper digital adoption hinges on FIs providing greater...

More Americans seek credit scores at banks than through non-bank apps and credit bureaus

December 5, 2017

Javelin Strategy & Research’ s new report, Credit Scores in Digital Banking: How to Help Customers Become Better Borrowers, explores how banks and credit unions can go further by augmenting and integrating digital tools that can play a...

Banking Customers are ready for a Fresh Push to Go Paperless and FIs can save an estimated $594 million annually

November 13, 2017

Javelin Strategy & Research’ s new report, Marketing Paper Statement Turnoff: Why ‘Now’ is the Time for a Refreshed Push for Digital Statement, reviews the cost savings available to FIs and the compelling arguments they can use to convince their...

E-commerce volume will reach $708 billion in sales in 2021

November 8, 2017

Today, Javelin Strategy & Research released its E-Commerce Forecast 2017: A Digital Disruption is coming to a Store near You report. This report examines the growth of e-commerce, both mobile and online, and how it is continuing to reshape the U...

Javelin Strategy & Research Announces 2017 Mobile Banking Award Winners: Bank of America has the Best Overall Mobile Banking App

October 31, 2017

For the 2017 Mobile Banking Scorecard report, Javelin assessed the mobile banking apps from the 28 top U.S. banks across six categories that are fundamental to meeting consumers’ end-to-end banking needs through the mobile channel.

Javelin Strategy & Research Announces 2017 Online Banking Award Winners: Bank of America is the Best Overall in Online Banking

October 11, 2017

Javelin Strategy & Research today announced its second annual Online Banking Awards. This competitive analysis of 28 of the nation’s top retail financial institutions examines more than 225 online banking features that contribute to banking...

Javelin Strategy & Research Announces Identity Proofing Platform Award Winners: Experian’s CrossCore is the Best Overall Identity Proofing Platform

October 2, 2017

The inaugural edition of Javelin’s Identity Proofing Platform Awards provides financial institutions and other identity-reliant businesses with a view into the identity proofing vendor landscape, to better assess their current capabilities against...

Javelin Strategy & Research Announces 2017 Account Safety in Banking Scorecard Award Winners

September 12, 2017

Javelin Strategy & Research today announced its 2017 Account Safety in Banking Scorecard Awards highlighting leaders from among the 28 largest depository financial institutions in the US – providing timely and actionable benchmarking tailored to...

Digital account opening is an overlooked opportunity in small business banking

September 6, 2017

As small business owners become accustomed to more personalized and contextual digital experiences, demand for more streamlined digital and omnichannel capabilities will become the norm. The new Javelin Strategy & Research report, Digital...

Javelin Creates New Digital Banking Unit

June 13, 2017

Javelin Strategy & Research announces the creation of a new Digital Banking Unit.   This new Unit, led by Jacob Jegher, combines two practices—Omni-Channel Banking and Mobile Banking— and will  operate under the new names, Digital...