Research

Competition among providers of turnkey customer relationship management (CRM) systems for registered investment advisors (RIAs) continues to heat up. The turnkey CRM market has traditionally targeted RIAs with less than $500 million in assets un...

Javelin’s 17th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U.S. financial institutions. We rank these institutions based on more than 250 criteria...

The 2023 Online Banking Scorecard from Javelin Strategy & Research underscores that success in digital banking now is as much about winning “share of mind” as “share of wallet." Each of the top 20 retail financial institutions made moves to rais...

Generation X is the middle child of American demographics: smaller and less significant than the still-massive Baby Boomers and the ascendant Y and Z generations coming up behind. It is ensconced in the stabilizing influences of employment, home...

Tax is a critical component of the consumer balance sheet, one that drives financial outcomes. Yet the calculation and filing of taxes on income remains a form-based, poorly integrated function. Tax apps embedded in financial institutions and di...

Third-party comparison websites are a formidable avenue of credit card marketing and consumers’ identification of which card products to pursue with their applications. It’s a marketplace that has evolved to include several large contenders, and...

Fraud in commercial payments is a rising concern, with Javelin Strategy & Research data showing that businesses expect it to increase over the coming year. The reasons for pessimism are many—the ascendancy of digital payments, the complexity of ...

Check use is declining.  The adoption of alternative payments, like debit cards, ACH transfers, peer-to-peer (P2P) payments, and digital wallet transactions has accelerated in the wake of the COVID-19 pandemic. But none of these payments forms i...

Digital wallets have long been a place to store payment cards, boarding passes, and tickets. More recently, tech providers like Apple have added mobile driver’s licenses on a limited basis. As more non-financial products and documents, such as d...

The humble ATM, once the center of the cash-disbursement universe, is facing a steady erosion in use. It has been battered by the pandemic—first, by an abrupt and permanent shift in consumer payment habits, and second, by a sharp rise in crimina...