Javelin Research

Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs.  The reason: Digital channels are becoming important drivers of...
This report analyzes the U.S. mobile proximity payment market, covering payments made by consumers using a mobile device at a merchant’s physical location. Three years of actual historical data and a five-year forecast are provided. By 2019, it is...
Javelin’s eighth annual Identity Protection Services Scorecard examines the issues affecting consumer adoption of ID protection services and how providers can distinguish themselves in a market crowded with providers offering core services at no...
Call it the convenience conundrum. By providing effective and extensive digital banking capabilities, banks and credit unions have enabled customers to conduct ever more banking transactions when they want, where they want — without ever stepping...
This report explores where push notifications fit into the overall financial alerts landscape. The report includes a five year forecast of alerts, and a comparison of mobile banking apps from Bank of America, Chase, U.S. Bank, Wells Fargo, and a...
The Apple Watch release opens a brief window for retailers, banking, payments and wallet providers to move first in wearables. To assist in developing for Apple Pay and other smartwatches, this reports analyzes the first offerings in wearable...
The United States lags other countries in enabling real-time payments to be made at a cost that encourages development of mass-market initiatives. This report investigates the demand for such services from consumers and their willingness to pay for...
This annual review examines Apple Pay vs. Google Wallet on Android Pay vs. PayPal vs. Samsung Pay and other mobile wallet capabilities and offerings and distinguishes winners from losers. The report also analyzes Facebook’s newly announced payment...
During the current technology cycle, consumer trust in the Gang of Five — Amazon, Apple, Google, PayPal, and Facebook — continues to rise- while trust in banks and payment networks is decreasing. This report explains how financial institutions can...
Retail banking and payments have  seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability.  Javelin’s practice leaders have identified five...

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