Javelin Research

2015 Identity Fraud: Protecting Vulnerable Populations

Javelin Report
Date: March 2, 2015
Author(s): Al Pascual
Research Topic(s): Fraud Management, Fraud & Security
In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches contributed heavily to this decline. In addition to...
In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — and...

Engaging More Moneyhawks™ with Mobile Bill Payment

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Date: February 18, 2015
Author(s): Mark Schwanhausser
Mobile bill payments can alter how Americans pay their bills – but banks, billers and other players must first convince consumers about its value. It is a growing market with $95 billion in payments on a mobile device for just seven important bills...

Balancing Innovation and Regulation With Big Data

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Date: February 3, 2015
Research Topic(s): Mobile & Online Banking, Payments
Our increasingly digital culture of communicating, interacting, and consuming through every digital platform has laid the foundation for big data and analytics. Financial institutions have an opportunity to generate deep and focused insights about...

Reimagining the 2015 Banking Experience

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Date: January 21, 2015
Research Topic(s): Mobile & Online Banking
GoBank, Moven, Serve, and Simple. Neobanks are grabbing market share and creating waves in the digital banking landscape. They are attracting new customers---younger, urbanite and underbanked. Coupled with faster technology adoption curves,...
This scorecard displays top financial institutions’ performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. This report also features consumer data-driven trends designed to help identify key...
This report provides a market-sizing for bill payment, benchmarks the growth in mobile payment, and spotlights key trends and recommendations for upgrading and marketing bill payment services to win over holdouts and consumers.
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I talk...

Bank Password Policies vs. Bad Habits, Fraudsters, and Unrealistic Advice

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Date: December 11, 2014
Author(s): Al Pascual
Research Topic(s): Fraud Management
Despite claims that “passwords are dead,” this method of authentication remains firmly entrenched across the financial industry and elsewhere. While many anticipate a future free of passwords, a balanced approach to improving security while...
This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-high...

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