Javelin Research

The Slow Crawl to Real-Time Payments

Javelin Report
Date: March 30, 2015
Research Topic(s): Payments
The United States lags other countries in enabling real-time payments to be made at a cost that encourages development of mass-market initiatives. This report investigates the demand for such services from consumers and their willingness to pay for...
This annual review examines Apple Pay vs. Google Wallet on Android Pay vs. PayPal vs. Samsung Pay and other mobile wallet capabilities and offerings and distinguishes winners from losers. The report also analyzes Facebook’s newly announced payment...
During the current technology cycle, consumer trust in the Gang of Five — Amazon, Apple, Google, PayPal, and Facebook — continues to rise- while trust in banks and payment networks is decreasing. This report explains how financial institutions can...

Strategies to Grow Digital Account Opening in 2015

Advisory Webinar: Client Login Required
Date: March 18, 2015
Author(s): Mark Schwanhausser
Bankers who are intent on preparing for the day when digital channels will dominate account opening should rethink their timing. That day might already have arrived. Digital account opening has reached parity with physical branches, fueled by a 60%...
Retail banking and payments have  seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability.  Javelin’s practice leaders have identified five...

Leveraging a Digital Approach to Meet Wealthy Customers’ Needs

Advisory Webinar: Client Login Required
Date: March 4, 2015
Affluent and high net-worth customers prefer to interact with their primary financial institutions digitally, but the formula for success is neither singular nor simple. The stakes are high to get the formula right. For example, 1 in 10 among the...

2015 Identity Fraud: Protecting Vulnerable Populations

Javelin Report
Date: March 2, 2015
Research Topic(s): Fraud Management, Fraud & Security
In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches contributed heavily to this decline. In addition to...
In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — and...

Engaging More Moneyhawks™ with Mobile Bill Payment

Advisory Webinar: Client Login Required
Date: February 18, 2015
Author(s): Mark Schwanhausser
Mobile bill payments can alter how Americans pay their bills – but banks, billers and other players must first convince consumers about its value. It is a growing market with $95 billion in payments on a mobile device for just seven important bills...

Balancing Innovation and Regulation With Big Data

Advisory Webinar: Client Login Required
Date: February 3, 2015
Research Topic(s): Mobile & Online Banking, Payments
Our increasingly digital culture of communicating, interacting, and consuming through every digital platform has laid the foundation for big data and analytics. Financial institutions have an opportunity to generate deep and focused insights about...

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