In The News

Mad about Erica: Why a million people use Bank of America's chatbot

June 13, 2018

American Banker - To sustain erica's growth, Bank of America will have to handle a variety of challenges, including: protecting consumer privacy, improving its ability to understand everyday speech, and staying ahead of the tougher demands...

74 Arrests in Business Email Compromise Takedown

June 11, 2018

Bank Info Security - Al Pascual, senior vice president of research at Javelin Strategy & Research, calls the crackdown "a great step in the right direction." He adds: "Of course, with all of the losses and only $2.4 million recovered, you...

These five states are the worst for data security

June 8, 2018

CNBC - In 2017 alone, $16.8 billion was stolen by identity theft scams, according to a report by Javelin Strategy and Research.

Reducing the Impact of New Account and Credit Card Fraud on Financial Institutions

June 1, 2018

CPO Magazine - According to a recent report from Javelin Strategy & Research, CNP fraud was 81% more prevalent than card-present fraud in 2017. Additionally, account takeover (ATO) fraud continues to grow, tripling over the past year to...

Fast ways to improve your bank savings

May 30, 2018

The Punch Newspaper - Banking online makes you smarter and safer? -- Yes, it saves time (nearly two hours a month, according to Javelin Strategy & Research). But banking online also makes you smarter, because it puts you in control: You don...

What a homegrown app for millennials has taught Wells Fargo

May 22, 2018

American Banker - “It's an effort that mixes personal finance management and positive reinforcement, ingredients that may help banks overcome the wall they run into when it comes to mobile banking,” said Emmett Higdon, director of mobile...

E-commerce fraud prompts more processors to offer chargeback guarantees

May 21, 2018

PaymentsSource - Shopify's hardly alone. Fraud guarantees have become increasingly popular, with providers such as Forter, Riskified and Vesta offering similar services for different merchant segments, said Al Pascual, senior vice...

Government Should ‘Stop Pretending’ Your Social Security Number is Secret

May 17, 2018

Nextgov - Last year (2017) identity theft cost Americans $16.8 billion, according to Javelin Strategy and Research.

Google Duplex's gift for gab could be gift for hackers, too

May 16, 2018

American Banker - Many observers complained that in the demo, Google Duplex seemed too human, that it could trick people. “It is potentially deceptive,” said Jacob Jegher, senior vice president of banking and head of strategy at Javelin...

Machine learning will fail to stop fraud by itself

May 11, 2018

PaymentsSource - Javelin Strategy & Research’s research shows that in 2017 alone, 6.64% of consumers became victims of identity fraud, an increase of over one million victims from the previous year.