Javelin Research

Creating a Mobile Customer Service Continuum

Javelin Report
Date: October 7, 2019
Author(s): Emmett Higdon
Nearly 140 million Americans have used mobile banking in the past 30 days. For many of them, the mobile banking app has become their primary account management tool. Just 42% of these consumers, however, believe that they can resolve most customer...

How to Shape Zelle Beyond 2020

Advisory Webinar: Client Login Required
Date: October 3, 2019
Author(s): Mark Schwanhausser
Research Topic(s): Mobile & Online Banking
Join Tyler Brown and Mark Schwanhausser as they discuss how FIs can advance their Zelle offerings to provide a superior customer experience.

Solving the Evolving Fraud Problem Through Fusion

Date: September 24, 2019
Author(s): Kyle Marchini, Sean Sposito
Research Topic(s): Fraud & Security, Cybersecurity
This original report, sponsored by Booz Allen Hamilton, outlines the specific motivations, frameworks, and technologies used by collaborative fraud and security teams inside financial institutions, merchants, and payment service...

How to Shape Zelle Beyond 2020

Javelin Report
Date: September 24, 2019
A year and a half after its highly publicized rollout, Zelle has become the standard for making person- to-person payments through financial institutions (FIs). It has forced its way onto the shortlist for near-term investments in digital banking...

How Amazon Is Redefining Payments

Javelin Report
Date: September 17, 2019
Author(s): Krista Tedder
Research Topic(s): Payments
The past several years have been filled with water cooler conversations of "what happens if Amazon becomes a bank". The good news is that they don't want to be a bank. Amazon wants to partner with merchants as a payment service provider to build a...

The Power of Translating Transactions into Plain Language

Advisory Webinar: Client Login Required
Date: September 9, 2019
Author(s): Mark Schwanhausser
Research Topic(s): Digital Strategy & Experience
Join Mark Schwanhausser and Emmett Higdon as they discuss how to rethink the ledger through the eyes of mobile-first customers.

Near-Prime Lending: The Role of Alternative Data and AI

Javelin Report
Date: September 9, 2019
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report will examine the characteristics of the segment of subprime borrowers classified as “near-prime” and why they struggle to obtain affordable credit. We will also explore new technologies and alternative approaches to assessing...
In this report, we examine the progress made so far in developing faster payments technologies, how that will influence how small businesses make payments, and how banks and service providers can develop products that will allow business owners...

The New Criminal Toolbox: Tools and Tactics for Modern Crimeware

Javelin Report
Date: August 22, 2019
Author(s): Kyle Marchini
Research Topic(s): Fraud Management, Fraud & Security
The growth of fraud over the past decade has fueled the rise of a sophisticated criminal economy. Individuals getting started in fraud, or existing teams changing their focus, rarely need to build their own tools, instead turning to marketplaces...
Javelin’s report exposes problems that plague FIs big and small, sometimes caused by shortcomings in core banking technology, incremental upgrades, and poorly integrated services and features. But this review – illustrated with nearly 70 screenshots...


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