Javelin Research

Smartphone applications dominate mobile banking today, with 84% of mobile banking customers using their bank’s app to manage their accounts. More than half of all mobile bankers, however, also access their accounts through a browser on their phone....

Overcoming False Positive Declines in E-Commerce

December 20, 2018 By: Al Pascual, Kyle Marchini
This report, sponsored by NuData Security, a Mastercard company, explores the relationship between card fraud and false positive declines in e-commerce transactions, along with the effects of those declines on consumers. This report was...
Wells Fargo is targeting young consumers with Greenhouse, a mobile banking app with the lofty goal of fundamentally rewiring how consumers budget and manage cash flow. It was launched in November, just five months after Chase unveiled Finn, a...
In today’s highly competitive acquisition arena, deposit growth has slowed and organizations are looking for strategies to attract and retain profitable relationships. Market indicators show that the benefit of key services, such as those offered...
This report introduces a relatively new breed of home financing/refinancing products that represent a significant departure from debt arrangements historically associated with homeownership – e.g., home mortgage and home equity line of credit (HELOC...

2018 Identity Protection Service Provider Scorecard

Javelin Report
December 12, 2018 By: Kyle Marchini
Javelin analyzes leading identity protection services providers' solutions, based on current fraud strategies and consumer expectations. For eleven years, Javelin has been benchmarking identity protection vendors and recognizing leading direct-to-...

Mortgage Mobilification: Building the Mobile Mortgage Experience

Javelin Report
December 5, 2018 By: Al Pascual
The trend toward digital banking is making its mark in the mortgage space. Digital mortgages have the potential to save consumers and lenders significant time and expense, decreasing closing costs and freeing up personnel from paper-intensive...
Javelin’s 2021 forecast shows that growth in monthly mobile banking adoption is tapering off and will remain far short of adoption of online banking for years into the future. 

Phishing Banks: Tactics and Implications

Javelin Report
November 15, 2018 By: Sean Sposito
This report examines the concerns and attitudes of financial institutions regarding this crime of virtual deceit.  It also highlights and explores the solutions that FIs believe are most helpful in the fight against phishing.

2018 Mobile Biometrics Platform Scorecard

Javelin Report
November 13, 2018 By: Kyle Marchini, Al Pascual
This report evaluates twelve of the leading mobile biometric authentication platform providers to assess the capabilities they offer in authenticating customers 


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