As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...

Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-and-...

This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead of,...

Payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. The technical aspects of payments are designed, but the consumer experience...

As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

Javelin outlines three key areas small business bankers should consider to be key priorities in the coming year: electronic payments, serving the expanding freelance and self-employed market, and digital account opening for business products.

Fraud is continually evolving, and technology can mitigate the risk. But technology can also be the risk. The way consumers interact with financial institutions, how payments move, and the manipulation of artificial intelligence are areas in 2020...

U.S. digital-only challenger banks have long touted low fees as their primary benefit. No monthly account charges and free ATM transactions help position the mobile apps as consumer-friendly alternatives to giant banks. Several of these neobanks...