Javelin Research

Digital Engagement Lessons Learned from COVID-19

Javelin Report
Date: August 1, 2020
Author(s): Emmett Higdon
Response to the COVID-19 pandemic created a customer service crisis in banking: Branches were closed, call centers were jammed, and websites were overwhelmed with traffic. That meant that FIs could not easily meet the enormous volume of customer...

Updating Your Card Strategy Due to Covid

Advisory Webinar: Client Login Required
Date: July 29, 2020
Research Topic(s): Payments
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.
Since the passage of the Paycheck Protection Program (PPP) in March, financial institutions and technology vendors have worked overtime to process applications and distribute funds in support of small businesses and their employees negatively...
Javelin’s fifth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions to identify the pacesetters in online banking. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practices...
Javelin’s 14th annual Mobile Banking Scorecard evaluates 25 of the top U.S. financial institutions to identify the leaders in mobile banking. 

Securing P2P Payments

Javelin Report
Date: July 1, 2020
Research Topic(s): Fraud & Security, Fraud Management
Person-to-person (P2P) payments continue to flourish in the United States as more consumers adopt faster payments as a way to deal with busy, digitally infused lifestyles. The P2P payment grid across the span of product providers and participating...

How Servicers Should Prepare for the End of COVID-19 Forbearances

Impact Note
Date: June 8, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
More than 4 million mortgage borrowers have obtained forbearances since the federal CARES Act was passed to provide economic relief due to the COVID-19 pandemic. At approximately 8.53% of total servicing volume, the rate of mortgages in...

The Evolution of Loyalty and Rewards

Javelin Report
Date: June 4, 2020
Research Topic(s): Payments
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.

Reducing the Noise of AI in Cybersecurity

Javelin Report
Date: June 1, 2020
Author(s): Krista Tedder
Research Topic(s): Cybersecurity
This report covers cybersecurity use cases where AI can help, attacks on machine learning algorithms, pitfalls to avoid, and a list of questions to help cybersecurity leaders evaluate AI solutions.

How Banks Can Support Small Businesses as America Reopens

Advisory Webinar: Client Login Required
Date: May 26, 2020
Ian Benton and Mark Schwanhausser will dive into newly-collected data to show how behaviors have changed among business owners, including banking channel migration, nonbank financial services usage, and payments.


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