Javelin Research

Building Sustainable Engagement in Business Digital Banking

Advisory Webinar: Client Login Required
Date: September 20, 2021
Author(s): Ian Benton
Join Ian Benton, Sr. Analyst for Small Business Banking and Payments at Javelin as he discusses how banks can move small-business customers beyond simple transactions and monitoring to an experience that is central to the financial success of their...
Small-business rates of adoption of online and mobile banking lag far behind those of regular consumers. Banks’ small-business customers don’t see the utility and aren’t being engaged by the offerings, particularly in the mobile realm. To break...
Analysts and wealth management advisors who are focused on meeting the needs of clients who value environmental, social, and governance (ESG) concerns have an increasing number of sources of information about those investments. The problem is, the...
This report, sponsored by Accertify, discusses how lagging dispute resolution processes or chargebacks can be improved with clearer strategy that enhances service and brand recognition. 

Why Scams Are a Growing Threat to Financial Institutions

Javelin Report
Date: August 19, 2021
Author(s): John Buzzard
Research Topic(s): Fraud Management, Fraud & Security
Criminals have doubled down on scams and are reaping massive profits. As consumers deal with the blows of losing money to criminals, they often look toward their primary financial institutions for restitution, which often comes with a tremendous...

Exposing the Risks of Remote Deposit Capture

Advisory Webinar: Client Login Required
Date: August 18, 2021
Research Topic(s): Fraud & Security, Fraud Management
Join John Buzzard, Lead Analyst of Fraud & Security, and Suzanne Sando, Sr. Analyst of Fraud & Security, of Javelin Strategy & Research as they discuss how criminals are exploiting remove deposit capture technology.

The Ethics of Behavioral Biometrics

Advisory Webinar: Client Login Required
Date: August 16, 2021
Research Topic(s): Fraud & Security, Cybersecurity
Join Tracy Kitten, Director of Fraud & Security, and Alexander Franks, Analyst of Fraud & Security, of Javelin Strategy & Research as they discuss why behavioral biometrics is such a critical authentication tool.

Building Better Bill Pay: Just Do It

Javelin Report
Date: August 13, 2021
Author(s): Mark Schwanhausser
The big breakthrough in bill pay will come when banks give their customers oversight and control of bills paid through bill pay and directly at biller sites. Choosing a method for paying bills isn’t an either/or proposition for consumers—it’s a mix-...

Reducing Attrition through Fraud Resolution

Date: August 12, 2021
Author(s): Suzanne Sando
Research Topic(s): Fraud Management, Fraud & Security
This report, sponsored by FIS, explores how resolution impacts the client experience for consumers who have been victims of identity fraud. This report is derived from the 2021 Identity Fraud Study: Shifting Angles, published by Javelin Strategy...

Square’s Deal for Afterpay Accelerates the Threat of BNPL

Impact Note
Date: August 5, 2021
Author(s): Daniel Keyes
Research Topic(s): Payments
Square’s move to acquire Afterpay for $29 billion dramatically alters the futures of the two companies as well as the BNPL industry and its competitors. Square is gaining a payment option that bolsters its seller and Cash App businesses, while...


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