Javelin Research

Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 
This original report, sponsored by Kount, provides insights and education to retailers and merchants to demonstrate how digital transformation also brings about more complex fraud scenarios. While improving the user experience, it is...
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...

Securing the Contact Center

Javelin Report
Date: December 16, 2019
Author(s): Krista Tedder
Research Topic(s): Fraud Management, Fraud & Security
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

Emerging Channels in Lending

Javelin Report
Date: December 11, 2019
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

2020 Payments Trends

Javelin Report
Date: December 3, 2019
Research Topic(s): Payments
Payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. The technical aspects of payments are designed, but the consumer experience...
As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.

2020 Small Business Banking & Payments Trends

Javelin Report
Date: December 3, 2019
Author(s): Ian Benton
Javelin outlines three key areas small business bankers should consider to be key priorities in the coming year: electronic payments, serving the expanding freelance and self-employed market, and digital account opening for business products.

2020 Fraud Management Trends

Javelin Report
Date: December 3, 2019
Author(s): Kyle Marchini
Research Topic(s): Fraud & Security, Fraud Management
Fraud is continually evolving, and technology can mitigate the risk. But technology can also be the risk. The way consumers interact with financial institutions, how payments move, and the manipulation of artificial intelligence are areas in 2020...

2020 Cybersecurity Trends

Javelin Report
Date: December 3, 2019
Author(s): Sean Sposito
Research Topic(s): Fraud & Security, Cybersecurity
Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-and-...


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