Javelin Research

This scorecard report examines independent (not from a bank) mobile apps that can be downloaded from the Apple App Store and Google Play including Zelle, Venmo, Facebook Messenger, Popmoney, and more.
This original report, sponsored by Identity Guard, examines the risks that child identity fraud poses to minors and their guardians along with the most effective steps that guardians can take to mitigate those risks. 
This original report, sponsored by FIS, examines how payment card fraud is manifesting at the application stage and during transactions, and identifies the opportunities for financial institutions and other card issuers to preserve relationships...
America loves Amazon’s Alexa, with millions of owners turning to the digital assistant daily for entertainment and information. More than half of all consumers are also interested in leveraging their connected speakers for bank balance and recent...
Even as identify fraud reaches new highs in the US, the identity protection market is facing new struggles in satisfying users. Between 2015 and 2017, the IDPS industry shrank by $500 million in revenue, to total $3.7 billion in 2017. This points to...
Banks are failing at mobile account opening while consumers continue to start a growing percentage of overall applications via smartphone. With nearly 1 in 3 checking account applicants turning first to smartphones, mobile origination is a huge...
This original report, sponsored by BioCatch, explores the role that applicant behavior plays in assessing digital-channel identity risk within financial services.
This report examines how FIs looking to earn a greater share of financial products and encourage consolidation at the primary FI can design digital banking services and marketing to best target their most attractive small business customers...
This original report, sponsored by Boloro, examines the use and degradation of SMS one-time passwords, along with the qualities that made it so pervasive, and charts a path forward for institutions in search of a viable replacement.
As foot traffic to branches dwindles and online financial services expands, there is no more important function for bankers to consider than the means by which customers securely access their online and mobile banking pages. Concurrently, big...

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