Javelin Research

This original report, sponsored by TransUnion, examines the role that consumer access to credit scores and credit file data plays in the promotion of financial inclusion, responsible borrowing habits, and more transparent and accurate...
In Javelin’s annual Identity Protection Service Provider Scorecard, we evaluate the fraud-mitigation features of 14 of the leading direct-to-consumer services.
Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the branch, the highest-cost channel, to fulfill their...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 
This original report, sponsored by Kount, provides insights and education to retailers and merchants to demonstrate how digital transformation also brings about more complex fraud scenarios. While improving the user experience, it is...
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...

Securing the Contact Center

Javelin Report
December 16, 2019 By: Krista Tedder
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

Emerging Channels in Lending

Javelin Report
December 11, 2019 By: Austin Kilgore
This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

2020 Digital Lending Trends

Javelin Report
December 3, 2019 By: Austin Kilgore
This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead of,...

2020 Payments Trends

Javelin Report
December 3, 2019 By: Krista Tedder, Rachel Huber
Payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. The technical aspects of payments are designed, but the consumer experience...

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