Javelin Research

Javelin’s fifth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions to identify the pacesetters in online banking. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practices...
Javelin’s 14th annual Mobile Banking Scorecard evaluates 25 of the top U.S. financial institutions to identify the leaders in mobile banking. 

Securing P2P Payments

Javelin Report
Date: July 1, 2020
Research Topic(s): Fraud & Security, Fraud Management
Person-to-person (P2P) payments continue to flourish in the United States as more consumers adopt faster payments as a way to deal with busy, digitally infused lifestyles. The P2P payment grid across the span of product providers and participating...

How Servicers Should Prepare for the End of COVID-19 Forbearances

Impact Note
Date: June 8, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
More than 4 million mortgage borrowers have obtained forbearances since the federal CARES Act was passed to provide economic relief due to the COVID-19 pandemic. At approximately 8.53% of total servicing volume, the rate of mortgages in...

The Evolution of Loyalty and Rewards

Javelin Report
Date: June 4, 2020
Research Topic(s): Payments
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.

Reducing the Noise of AI in Cybersecurity

Javelin Report
Date: June 1, 2020
Author(s): Krista Tedder
Research Topic(s): Cybersecurity
This report covers cybersecurity use cases where AI can help, attacks on machine learning algorithms, pitfalls to avoid, and a list of questions to help cybersecurity leaders evaluate AI solutions.

How Banks Can Support Small Businesses as America Reopens

Advisory Webinar: Client Login Required
Date: May 26, 2020
Ian Benton and Mark Schwanhausser will dive into newly-collected data to show how behaviors have changed among business owners, including banking channel migration, nonbank financial services usage, and payments.

Why GSE Data Standards Matter for Digital Mortgage Innovation

Javelin Report
Date: May 18, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report details the capabilities of the UMDP assets. It also outlines strategies for mortgage companies to use these resources to improve their digital mortgage capabilities and provide a more engaging borrower experience...

2020 Canadian Digital Banking Scorecards

Javelin Report
Date: May 14, 2020
Author(s): Mark Schwanhausser
Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial institutions...

Genesis of an Identity Fraud Crisis

Advisory Webinar: Client Login Required
Date: April 22, 2020
Author(s): Krista Tedder
Research Topic(s): Fraud & Security, Fraud Management
Join Krista Tedder, Kathy Stokes, Jason Park, and Norm Marraccini to examine the impacts to your customers and business, with a discussion on how to minimize and mitigate risks. As an industry, we will look back on 2020 as the genesis of an identity...

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